Shipping Policy

Last updated: September 18, 2026

At Hiddenly, we aim to make ordering simple and provide clear information about shipping and delivery.

1. Where We Ship

We currently ship to selected destinations shown as available at checkout.

Our primary market is the United States.

If your country or location is not available during checkout, we may not currently be able to deliver there.

2. Processing Time

Orders are generally processed after payment has been successfully received.

Please allow approximately 1–3 business days for order processing before your order is shipped.

Processing times may occasionally take longer during periods of high order volume, holidays, or other circumstances outside our reasonable control.

3. Delivery Times

Estimated delivery times are displayed at checkout or communicated through your order confirmation where applicable.

For orders shipped to the United States, estimated delivery is generally:

 

Delivery times are estimates and are not guaranteed unless explicitly stated otherwise.

Once an order has been handed over to the shipping carrier, delivery times may be affected by factors outside of Hiddenly's control.

These may include:

• Carrier delays
• Customs processing
• Weather conditions
• Public holidays
• High shipping volumes
• Incorrect or incomplete delivery information
• Other unforeseen logistical circumstances

4. Shipping Costs

Shipping costs, if any, will be displayed during checkout before you complete your purchase.

If your order qualifies for free shipping, this will be clearly stated on our website or during checkout.

5. Tracking

Where tracking is available, you will receive tracking information by email once your order has been shipped.

Tracking information may take some time to become active after the package has been handed over to the carrier.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you enter an incorrect or incomplete address, please contact us as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping costs resulting from an incorrect address may be the customer's responsibility where permitted by applicable law.

7. Lost or Delayed Packages

If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information has not updated for an extended period or indicates that your package may be lost, please contact.

We will review the situation and, where appropriate, work with the relevant shipping provider to investigate the shipment.

8. Customs, Duties and Taxes

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country and applicable laws.

Where such charges are applicable and are not included in the price or shipping charges displayed at checkout, they may be the responsibility of the customer.

Customers are responsible for complying with applicable import requirements in their country.

9. Delivery Issues

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product where appropriate.

If you receive an incorrect product, please contact us before using or returning the product so that we can assist you.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

We are happy to help with questions regarding your order or shipment.