Refund & Return Policy

Last updated: September 17, 2026

At Hiddenly, we want you to be happy with your purchase. Please read the following policy carefully, as our return policy differs depending on where your order is delivered.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

1. United States — Returns

The United States is our primary market. Hiddenly does not offer voluntary returns for US orders simply because a customer has changed their mind or no longer wants the product.

This means that, unless otherwise required by applicable law, US customers cannot return a product for a refund simply because they:

• Changed their mind
• Ordered the wrong product
• No longer want the product
• Changed their preference
• Expected something different from the product description

However, this does not affect any rights or remedies that may apply under applicable federal, state, or local consumer protection laws.

If your product arrives damaged, defective, incorrect, or materially different from what was advertised, please contact us. We will review the issue and determine an appropriate resolution in accordance with applicable law.

2. United States — Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number
• Your name
• The email address used for your order
• A description of the issue
• Photos or videos showing the issue, where appropriate

Depending on the circumstances and applicable law, we may provide:

• A replacement
• A partial refund
• A full refund
• Another appropriate resolution

Please do not send a product back unless we have instructed you to do so.

3. United States — Order Cancellation

If you want to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel an order before it enters the fulfillment or shipping process.

Once an order has been fulfilled or shipped, we cannot guarantee that it can be cancelled.

If the order cannot be cancelled, the US return policy above will apply, subject to any rights required by applicable law.

4. European Union and Other Markets

Customers located in the European Union and other jurisdictions where mandatory withdrawal or return rights apply retain those statutory rights.

For EU customers purchasing online, consumers generally have a 14-day right of withdrawal, subject to applicable exceptions.

If you are located outside the United States and believe you have a statutory right to return your order, please contact us and we will provide the applicable return instructions.

5. Refunds

Where a refund is approved, it will normally be issued to the original payment method used to place the order.

The time required for a refund to appear in your account may depend on your payment provider or financial institution.

6. Return Shipping

For US orders, Hiddenly does not accept voluntary returns and therefore does not provide return shipping for change-of-mind returns.

Where a return or other remedy is required by applicable law, or where Hiddenly has specifically authorized a return because of a damaged, defective, or incorrect product, we will provide appropriate instructions regarding return shipping.

7. Contact Us

For questions regarding refunds, returns, damaged products, defective products, or order issues, please contact us.

8. Changes to This Policy

We may update this Refund & Return Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

This policy does not remove or restrict mandatory consumer rights under applicable law.